The cancellation of a purchase is regulated in our cancellation policy.

The return is not free of charge. You can send the return with a parcel service of your choice or use our DHL Paketschein within Germany.

The costs for the use of our parcel label 3,00 € per parcel and will be charged before the refund directly from the to amount to be refunded.

To create a parcel label for a return, please click the link below, which will take you to our DHL portal.

Please enter your address and an invoice or order number. You will find both on the invoice.

On the next page you can print out the parcel label. To do this, please select the option "Open and print PDF" and print the certificate. You can then hand in the parcel free of charge at any DHL branch.

Only use the form for one parcel at a time. If you have to send more than one parcel, you have to generate and print a separate ticket for each parcel, otherwise it is possible that not all parcels will be delivered by DHL.

Attention, this service only works within Germany. If it is to be returned from abroad, please contact us in advance.